Mohamed ElBeltagy

Cairo, Egypt / +201221411827 / mohamedbeltagyy@gmail.com

As a skilled DevOps and Machine Learning engineer, I am currently working on a variety of projects to help startups and companies achieve their development and growth goals. My expertise lies in leveraging cutting-edge tools and technologies to build scalable, secure, and efficient systems that meet the unique needs of each organization.

Experience

Software Engineer 2

Archer IRM

Worked in SaaSOps team leading the DevOps for Archer product

  • Scripting: Writing and maintaining scripts for automating tasks, improving system administration, and streamlining workflows.
  • Software Development: Collaborating with development teams to integrate DevOps practices, ensuring smooth and efficient software delivery.
  • GitLab: Utilizing version control systems to manage code repositories, facilitate collaboration, and maintain code quality.
  • Infrastructure as Code (IaC): Implementing and managing infrastructure using tools like Terraform and CloudFormation to achieve consistent and repeatable environments.
  • Amazon Web Services (AWS): Leveraging AWS services to build, deploy, and manage cloud-based solutions, optimizing for performance and cost-efficiency.
  • Kubernetes: Managing and orchestrating containerized applications to ensure high availability and seamless scaling.

    • October 2023 - Present

    Cloud Engineer

    Amazon Web Services

    Worked on Media and content delivery Solutions

  • Identified and resolved customers issues related to CDN, Storage & Media products on AWS, quickly and efficiently.
  • Worked closely with customers to understand their needs and deliver solutions that met their expectations.
  • Assisted in configuring customer environments, applying troubleshooting techniques to provide solutions to AWS customers' individual needs
  • ngaged directly with AWS services teams to help reproduce and resolve customer issues
  • Worked on a variety of projects, both within my team and across other teams, collaborating with others to deliver successful results
  • Participated training program for new hires that helped them quickly ramp up and become productive members of the team
  • Delivered multiple training sessions for both within my team and across other teams

    • October 2022 - Present

    Technical Support Engineer 2

    Dell Technologies

    • Handled first level incidents related to converged infrastructure products. (Cisco UCS, Nexus switches (9K & 3K), MDS switches, Cisco Fabric interconnects, Dell EMC storage and data protection products & VMware virtualization troubleshooting)
    • Handled and monitored upgrade cases for infrastructure and for specific products
    • Traced and Investigated logs and Analyzed core files as needed to form a proper action plan and to guarantee a solution to the customer issues
    • Performed Root Cause analysis and event summaries for customer faced issues
    • Created content for the knowledge base articles through accurate case documentation and participated in bugs reporting and investigation through Jira
    • Interfaced with customers via email, phone and Zoom/WebEx sessions for troubleshooting and investigating
    • facilitated dispatches and hardware replacements for (EMC & Cisco) products.

    April 2021 - September 2022

    Technical Support Engineer

    Orange buisness Services

    • Provided a professional first technical point of contact for the customer. (TCP/IP connections)
    • Monitored systems, customer network security and products through a proactive system and dealt with alerts and events as appropriate
    • Documented all troubleshooting and case management actions via the electronic case management system
    • Performed technical escalations in the line with company procedure
    • Participated in various dispatches management and guaranteed high customer satisfaction
    • Participated in multiple events and trainings

    October 2020 - March 2021

    Teaching Assistant

    The German University in Cairo

    • Participated in different projects and experiments using VMware, Linux and Java.(web-server, chatting app, stream sharing)
    • Evaluated and supervised 30+ students
    • Achieve excellent feedback results

    February 2019 - February 2020

    Education

    German University in Cairo

    Masters of Science
    Networking Engineering

    Grade: A+

    July 2021 - July 2022

    German University in Cairo

    Bachelor of Science
    Networking Engineering - Information Security bachelor project

    Bachelor project Grade: A+

    August 2015 - July 2020

    Skills

    Programming Languages & Tools
    Qualifications
    • AWS SysOps (Certified)
    • AWS SA (Certified)
    • Ansible & Chef
    • GitLab CI/CD, Github actions, Jenkins
    • Dockers, Kubernetes
    • Powershell
    • MongoDB, MSSQL
    • Terraform
    • Azure, GCP
    • Automation
    • VMware VCA, VCP (Certified)
    • ISMv4 (Certified)
    • CCNA Routing & switching
    • Wolfram Mathematica
    • APIs knowledge
    • SQL

    Interests

    Apart from being a tech enthusiast, I enjoy most of my time being outdoors. In the summer, I am an avid mountains hicker. During the cold months here in Cairo, I enjoy biking, free climping, and cambing.

    When forced indoors, I follow a number of sci-fi and horror genre movies and television shows, I am an aspiring chef, and I spend a large amount of my free time exploring the latest technology advancements in the DevOps and web development world.

    Projects

    This section is for some projects I worked on.

    To have a look Click here!

    Also check my Notion notes!

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